Can I change my email address into another one?
You can change the registered e-mail address in your account once you are already logged in with it.
Go to the "My Account" option at the top of the page and log in. Once logged in, scroll down to the bottom where you will find the "Edit Account" option. Enter "Edit Account" and update the necessary information.
For contact us, click here.
Change or cancel your order
Once your order has been placed, we do our best to get it to you as soon as possible, therefore we cannot guarantee the system will be able to change or cancel the order. Please contact our Customer Service Team immediately if you would like to ...
How can I change my password?
Whenever you are logged in and want to change your password, go to "My account". In the lower part you will find the option: "Change my Password". For contact us, click here.
Can I Cancel or Change My Order?
Once your order has been placed, we do our best to get it to you as soon as possible, therefore we cannot guarantee we will be able to change or cancel your order. Please contact our Customer Service Team as soon as possible if you would like to ...
What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel. Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) ...
I Only Received One Item, Where Is the Rest?
Please do not worry if you only received part of the items that you ordered, we ship the products from several warehouses and that is why the products may arrive at different times. If you need to talk to our customer service center please contact us ...