Can I include my company’s details on my invoice?
Of course you can, when you make your purchase you can add your company´s information to your invoice.
For contact us, click here.
What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel. Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) ...
How Can I Get A Receipt?
Log in to your account and you will have the option to download your receipt. If you have any problem with this you can obtain a copy of your sales receipt by sending us an email and we will send you the invoice in PDFL format.For contact us, ...
How Can I Track My Order?
The tracking number depends on the shipping company you have selected, in order to obtain this number please click on "Track my order". Click here.
How much is the shipping cost?
The shipping cost is calculated based on the weight of the products that you order, the country to which the shipment was made and the company chosen for the shipment.
What are the privacy policies?
Secure and reliable transactions: Alpacamall.com has a secure server certified by the international Thawte Secure Server Certification Company, to send the personal data of our customers. For more information click here.