Can I receive regular email updates about Alpaca Mall's latest products and offers?
Of course, just subscribe to our newsletter. You can subscribe by creating an Alpaca Mall account.
In your account you can choose whether or not you want to receive our newsletter in your e-mail.
For contact us, click here.
What are the steps to buy in Alpaca Mall?
1. Browse through the categories, select and choose a product from the Alpaca Mall website. 2. Take a look at the characteristics, sizes and material of the garment/item to see if they are the most convenient for you. 3. Click on "ADD TO CART" 4. A ...
What are the steps to place an order in Alpaca Mall?
When you place an order using your credit card we try to make it easy and fast for you, as well as safe. When looking for a product you can choose from the categories shown on the top. However, if you have a good idea of what you are looking for such ...
Will I receive the same product that I see in the photo?
The products advertised in Alpaca Mall are handmade and unique. We will respect the basic and most important features of the garment/item when it is sent. In case there is a small modification you will be informed by customer service. For contact us, ...
Are alpaca garments hypoallergenic?
Unlike sheep wool, alpaca fiber contains almost no lanolin, which makes it practically hypoallergenic and suitable for people sensitive to wool.
Why Did I Not Receive the Expected Discount?
Check if your product is in the "Offers" category and verify the amount of the offer that applies to you. In case the product is not in this category, it means that it has no offer available. If you did not receive the discount that applies to you, ...