How can I be sure that I've made my purchase correctly?

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• What do I do if I’ve received an incorrect, damaged or faulty item in my order?

  To us, the satisfaction of our customers is very important. If you find damaged or incorrect products, or with any problem please contact us as soon as possible so we can give you a solution. Click here to contact us. 

• What payment method can I use to make my purchase?

  You can process your payments through all major Credit cards such as VISA, MASTERCARD, DINERS, AMERICAN EXPRESS, 2CO and STRIPE. You can also use PayPal (www.paypal.com). For further information please contact us.

• What are the steps to buy in Alpaca Mall?

  1. Browse through the categories, select and choose a product from the Alpaca Mall website. 2. Take a look at the characteristics, sizes and material of the garment/item to see if they are the most convenient for you. 3. Click on "ADD TO CART" 4. A ...

• How much is the shipping cost?

  The shipping cost is calculated based on the weight of the products that you order, the country to which the shipment was made and the company chosen for the shipment.

• Can I include my company’s details on my invoice?

  Of course you can, when you make your purchase you can add your company´s information to your invoice. For contact us, click here.