How many discounts or promotions can be applied to my order?
You can access all discounts and promotions applicable to the products according to the promotions offered on the Alpaca Mall website.
For contact us, click here.
Change or cancel your order
Once your order has been placed, we do our best to get it to you as soon as possible, therefore we cannot guarantee the system will be able to change or cancel the order. Please contact our Customer Service Team immediately if you would like to ...
When Will My Order Ship?
Usually there are no delays. In the case of extraordinary orders with very special features, we could take up to 5 business days to process the order before shipping, with the exception of those needed to be manufactured by our suppliers such as some ...
How to place an order?
When you place an order using your credit cart we assure you it would be easy, fast and safe. When looking for a product you can choose from the categories shown on the top. However, if you have a good idea of what you are looking for, such as type, ...
How Can I Track My Order?
The tracking number depends on the shipping company you have selected, in order to obtain this number please click on "Track my order". Click here.
Sending your order as a gift
To send your order as a gift please specify this information in the "ADD COMMENTS ABOUT YOUR ORDER" field or communicate with customer service as soon as possible by clicking Here.