How to place an order?

How to place an order?

When you place an order using your credit cart we assure you it would be easy, fast and safe.

When looking for a product you can choose from the categories shown on the top. However, if you have a good idea of what you are looking for, such as type, color or name of the garment or a product's name, you can use the search engine, which will save you time and effort.

Once you have found the item of your interest, click on "Add to cart". When you are finished shopping and you wish to review your order, click on the "Shopping cart" icon on the top menu.

Continue with the steps indicated on the following screens. You will receive an e-mail with your order confirmation. Next time you visit Alpacamall.com, you will not need to enter your personal information again.

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    • Change or cancel your order

      Once your order has been placed, we do our best to get it to you as soon as possible, therefore we cannot guarantee the system will be able to change or cancel the order. Please contact our Customer Service Team immediately if you would like to ...

    • How Can I Track My Order?

      The tracking number depends on the shipping company you have selected, in order to obtain this number please click on "Track my order". Click here. 

    • When Will My Order Ship?

      Usually there are no delays. In the case of extraordinary orders with very special features, we could take up to 5 business days to process the order before shipping, with the exception of those needed to be manufactured by our suppliers such as some ...

    • Sending your order as a gift

      To send your order as a gift please specify this information in the "ADD COMMENTS ABOUT YOUR ORDER" field or communicate with customer service as soon as possible by clicking Here.