Is it safe to order online?
Yes. Alpaca Mall, just like many other World Wide Web sites, uses a secure server to manage our clients personal data. In simple words, the moment you send us your information, it gets codified.
Therefore, if someone were to intercept the communication between you and us, this person would have no way to interpret the obtained information.
For contact us, click here.
How to place an order?
When you place an order using your credit cart we assure you it would be easy, fast and safe. When looking for a product you can choose from the categories shown on the top. However, if you have a good idea of what you are looking for, such as type, ...
What are the steps to place an order in Alpaca Mall?
When you place an order using your credit card we try to make it easy and fast for you, as well as safe. When looking for a product you can choose from the categories shown on the top. However, if you have a good idea of what you are looking for such ...
Change or cancel your order
Once your order has been placed, we do our best to get it to you as soon as possible, therefore we cannot guarantee the system will be able to change or cancel the order. Please contact our Customer Service Team immediately if you would like to ...
When Will My Order Ship?
Usually there are no delays. In the case of extraordinary orders with very special features, we could take up to 5 business days to process the order before shipping, with the exception of those needed to be manufactured by our suppliers such as some ...
How Can I Track My Order?
The tracking number depends on the shipping company you have selected, in order to obtain this number please click on "Track my order". Click here.