What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel.
Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not what was ordered. In this instance, postage will be incurred by our company.
Please contact customer service to organize for prepaid postage.
We encourage you to return your parcel via registered or traceable postal services, as all returned parcels remain the responsibility of the buyer until received by our company.
Can I change my email address into another one?
You can change the registered e-mail address in your account once you are already logged in with it. Go to the "My Account" option at the top of the page and log in. Once logged in, scroll down to the bottom where you will find the "Edit Account" ...
Will my parcel be charged customs and import charges?
Since we ship orders throughout the world, it is not possible for us to know the import policies of each country. In the majority of cases these costs are non-existent or very small. For contact us, click here.
Sending your order as a gift
To send your order as a gift please specify this information in the "ADD COMMENTS ABOUT YOUR ORDER" field or communicate with customer service as soon as possible by clicking Here.
Do you ship to my country?
We send orders to most countries that are within the Universal Postal Union. For contact us, click here.
What are the privacy policies?
Secure and reliable transactions: Alpacamall.com has a secure server certified by the international Thawte Secure Server Certification Company, to send the personal data of our customers. For more information click here.