What kinds of shipping options do you offer?
We offer several shipping methods, including: Regular Mail, Express Mail Service or Courier. Depending on the location you want the package to be delivered, regular mail might take 1 to 3 weeks and the Express Mail Service or Courier might take 4 to 8 days.
For contact us, click here.
How much is the shipping cost?
The shipping cost is calculated based on the weight of the products that you order, the country to which the shipment was made and the company chosen for the shipment.
How can I access a discount on the shipping?
If you choose shipping with DHL or FedEx there is 50% discount if you order is more than $200. (This is a promotion that is valid only if displayed as an advertisement on the website)
What's your return and exchange policy?
Return/Exchange Policy If you're not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt. Please note the following guidelines: Most of our items are handmade and therefore unique ...
What are the steps to buy in Alpaca Mall?
1. Browse through the categories, select and choose a product from the Alpaca Mall website. 2. Take a look at the characteristics, sizes and material of the garment/item to see if they are the most convenient for you. 3. Click on "ADD TO CART" 4. A ...
How Can I Track My Order?
The tracking number depends on the shipping company you have selected, in order to obtain this number please click on "Track my order". Click here.