When Will I Receive My Order?
This depends on how long it takes to process your order and how long it takes for the international shipping company.
The normal wait is between 6 and 15 business days. Saturdays, Sundays and observed holidays are not considered business days.
It is important to take into account that some products are handmade and may present slight variations from the pictures displayed and in some cases, delays in their manufacture.
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How to place an order?
When you place an order using your credit cart we assure you it would be easy, fast and safe. When looking for a product you can choose from the categories shown on the top. However, if you have a good idea of what you are looking for, such as type, ...
When Will My Order Ship?
Usually there are no delays. In the case of extraordinary orders with very special features, we could take up to 5 business days to process the order before shipping, with the exception of those needed to be manufactured by our suppliers such as some ...
When Will I Receive My Refund?
If you have filled out our RMA form and it has been approved. Your refund will be processed within 2 business days.
Change or cancel your order
Once your order has been placed, we do our best to get it to you as soon as possible, therefore we cannot guarantee the system will be able to change or cancel the order. Please contact our Customer Service Team immediately if you would like to ...
What are the steps to place an order in Alpaca Mall?
When you place an order using your credit card we try to make it easy and fast for you, as well as safe. When looking for a product you can choose from the categories shown on the top. However, if you have a good idea of what you are looking for such ...