When Will I Receive My Refund?
If you have filled out our RMA form and it has been approved. Your refund will be processed within 2 business days.
Will I receive the same product that I see in the photo?
The products advertised in Alpaca Mall are handmade and unique. We will respect the basic and most important features of the garment/item when it is sent. In case there is a small modification you will be informed by customer service. For contact us, ...
When Will I Receive My Order?
This depends on how long it takes to process your order and how long it takes for the international shipping company. The normal wait is between 6 and 15 business days. Saturdays, Sundays and observed holidays are not considered business days. It is ...
Why Did I Not Receive the Expected Discount?
Check if your product is in the "Offers" category and verify the amount of the offer that applies to you. In case the product is not in this category, it means that it has no offer available. If you did not receive the discount that applies to you, ...
Can I receive regular email updates about Alpaca Mall's latest products and offers?
Of course, just subscribe to our newsletter. You can subscribe by creating an Alpaca Mall account. In your account you can choose whether or not you want to receive our newsletter in your e-mail. For contact us, click here.
When Will My Order Ship?
Usually there are no delays. In the case of extraordinary orders with very special features, we could take up to 5 business days to process the order before shipping, with the exception of those needed to be manufactured by our suppliers such as some ...