Who pays for Customs costs?
When you receive your order, Customs or Postal Office personnel will inform you of any applicable costs and the way to get your package released from Customs.
We encourage you to contact the Customs office in your country to find out how these procedures work.
Will my parcel be charged customs and import charges?
Since we ship orders throughout the world, it is not possible for us to know the import policies of each country. In the majority of cases these costs are non-existent or very small. For contact us, click here.
Is My Order Eligible For A Discount?
Alpaca Mall offers seasonal discounts on delivery through DHL and FedEx. Special offers will be advertised on the website. Orders of $200 or more qualify for a 50% discount on shipping costs. For contact us, click here.
What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel. Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) ...
What's your return and exchange policy?
Return/Exchange Policy If you're not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt. Please note the following guidelines: Most of our items are handmade and therefore unique ...