Why Did I Not Receive the Expected Discount?
Check if your product is in the "Offers" category and verify the amount of the offer that applies to you. In case the product is not in this category, it means that it has no offer available. If you did not receive the discount that applies to you, please communicate with customer service or our toll free line to correct this issue.
Is My Order Eligible For A Discount?
Alpaca Mall offers seasonal discounts on delivery through DHL and FedEx. Special offers will be advertised on the website. Orders of $200 or more qualify for a 50% discount on shipping costs. For contact us, click here.
How can I access a discount on the shipping?
If you choose shipping with DHL or FedEx there is 50% discount if you order is more than $200. (This is a promotion that is valid only if displayed as an advertisement on the website)
Can I receive regular email updates about Alpaca Mall's latest products and offers?
Of course, just subscribe to our newsletter. You can subscribe by creating an Alpaca Mall account. In your account you can choose whether or not you want to receive our newsletter in your e-mail. For contact us, click here.
When Will I Receive My Order?
This depends on how long it takes to process your order and how long it takes for the international shipping company. The normal wait is between 6 and 15 business days. Saturdays, Sundays and observed holidays are not considered business days. It is ...
When Will I Receive My Refund?
If you have filled out our RMA form and it has been approved. Your refund will be processed within 2 business days.