Will my parcel be charged customs and import charges?
Since we ship orders throughout the world, it is not possible for us to know the import policies of each country. In the majority of cases these costs are non-existent or very small.
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Who pays for Customs costs?
When you receive your order, Customs or Postal Office personnel will inform you of any applicable costs and the way to get your package released from Customs. We encourage you to contact the Customs office in your country to find out how these ...
What address do I send my return parcel to?
If you have filled out our RMA form and it has been approved, we will send you the address to where you need to send your parcel. Please note that the original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) ...
When Will I Receive My Refund?
If you have filled out our RMA form and it has been approved. Your refund will be processed within 2 business days.
Will I receive the same product that I see in the photo?
The products advertised in Alpaca Mall are handmade and unique. We will respect the basic and most important features of the garment/item when it is sent. In case there is a small modification you will be informed by customer service. For contact us, ...
When Will My Order Ship?
Usually there are no delays. In the case of extraordinary orders with very special features, we could take up to 5 business days to process the order before shipping, with the exception of those needed to be manufactured by our suppliers such as some ...